Infoverity is proud to announce the successful completion of a transformative MDM modernization project for a leading Canadian luxury hotel and resort company.
This endeavor involved upgrading the client’s legacy Informatica Master Data Management (MDM) system—originally implemented in 2017 with extensive customizations, real-time integrations, and data-driven task prioritization—to a state-of-the-art SaaS platform.
The result? A streamlined system poised to deliver significant cost savings, operational efficiency, and enhanced guest experience.
MDM Modernization Project: Delivering Tangible, Impactful Results: Table of Contents
A Groundbreaking Partnership
This project marked the launch of a dynamic collaboration between Infoverity and the client. Despite being a first-time partnership, both teams quickly aligned around a shared commitment to innovation and operational excellence. The collaborative spirit and meticulous planning laid a strong foundation for the project’s success, fostering trust and mutual understanding throughout the process.
Allie Couchot, Senior MDM Architect at Infoverity"Infoverity has recently completed a migration project that transitioned a client from Informatica on-premises MDM to the MDM SaaS platform. In true Infoverity fashion, our focus was not only on the technical aspects of the migration but was more importantly on using our experience as trusted advisors to understand and meet the needs of the business and their customers. This migration included a list of complex batch and real-time integrations and several other customizations. With a true collaborative effort that included Infoverity, Informatica, and the client, we were able to deliver an efficient and cost-saving solution.”
MDM Modernization Project: Tackling Complex Challenges for Transformative Success
Modernizing a legacy MDM system as intricate as the one used by our client required careful navigation through multiple technical and operational challenges. Infoverity’s team approached each obstacle with precision, ensuring the transition preserved critical functionality while unlocking new efficiencies and opportunities for innovation.
Bi-Directional Interfaces:
One of the most significant challenges was handling bi-directional integrations between the MDM system and key platforms such as property management systems and Salesforce. These integrations were critical to daily operations, enabling seamless data exchange across systems for guest reservations, support, and checkout. Any disruption could impact on the guest experience, so ensuring a smooth transition was paramount.
Redesigning Deprecated Functionality:
Another major hurdle was the redesign of deprecated functionality. The client’s legacy system featured custom code tailored to their unique business processes, such as task prioritization linked to guest check-in dates. Translating this code to a modern cloud-based solution required reengineering while preserving its operational effectiveness.
Parallel Validation:
We also addressed the challenge of parallel validation, which involved replicating high transaction volumes from the production environment in non-production systems to test accuracy and performance. This step was critical for ensuring data integrity and system reliability post-migration.
Reproducing Reporting Metrics:
Reproducing on-premises reporting metrics was equally complex. The client relied on detailed, database-driven reporting to monitor key business performance indicators. Transitioning these metrics to a SaaS platform required recreating functionality without compromising the accuracy or accessibility of insights.
Complex Task Creation:
Finally, managing complex task creation workflows added another layer of intricacy. The MDM system needed to generate tasks dynamically, based on guest data and transaction attributes, while aligning with the client’s operational priorities. Rebuilding these workflows on the new platform required in-depth technical expertise and close collaboration with the client’s team.
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Delivering Tangible, Impactful Results
Despite these challenges, the modernization effort was a resounding success. The upgraded SaaS platform now provides enhanced reliability, scalability, and operational efficiency, with features like real-time task prioritization, enriched guest profiles, and reduced downtime. This transformation not only met the client’s immediate goals but also positioned their business for future growth and innovation.
Your Journey to MDM Success Starts Here
Interested in learning more about the strategies we used to overcome these challenges and the full scope of the results we delivered? Download our free case study PDF now!
⬇️Get your free copy of the case study and start transforming your data management strategy today!⬇️
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Unlock the Power of MDM Modernization
When a luxury hotel and resort company with over 120 properties worldwide set out to enhance their guest experience, they turned to us to modernize their on-premises Master Data Management (MDM) system. Download our free case study to learn more!
